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| Tri-state produces trailers and carts for industrial use. A potential customer, Miller Electric was not satisfied with products designed specifically for its use. | VIDEOtpd1 |
| Like many companies that need to keep design times short, Tri-state uses computer-aided design (CAD) to design their trailers to meet customer needs and process capabilities. | VIDEOtpd2 |
| Availability of equipment, and cost of new equipment is a necessary part of the design process. Designing a product that can't be produced is expensive and has not potential for revenues. | VIDEOtpd3 |
| An early concern with the trailer design was which steel to use in the frame. Like many decisions, tradeoffs had to be made. Ultimately, a new piece of equipment allowed them to develop a process that met their needs. | VIDEOtpd4 |
| The new product introduction required space and workstations. The trailer building process was designed around a cellular layout. | VIDEOtpd5 |
| TriStates process decisions ultimately considered cost, flexibility and capacity. The process design effort resulted in a high quality product that met customer needs. | VIDEOtpd6 |