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| Chapter 7 stresses how a proactive approach to the prevention of quality problems
can reduce costs associated with internal and external failure. That type of
attention to quality requires continuous attention and addressing
quality-related issues before they happen. This may seem expensive,
but investment in prevention costs provides a great payback when compared
to the costs associated with fixing problems after the fact. Honda pulls
out all the stops to prevent problems from ever occurring. |
VIDEOdq1 |
| When producing a product as complex as an automobile, there
are literally thousands of little things that can go wrong. Even as
small of an item as a mis-aligned trunk gasket can create havoc with the
finely-tuned timing of a production line. Even if quality problems are
introduced by purchased components, all efforts must focus on preventing
those defective components from having an impact on the finished
product. Even if that means re-inspecting components right on the
production line. |
VIDEOdq2 |
| The goal of dealing with any quality problem is to prevent
it from ever happening again. Even though the first step in preventing it
from effecting the finished product is through re-inspection right at the
assembly line, that inspection process will provide data that can be used
later in identifying the root cause of the problem and preventing the
defect from occurring again. Data recording accuracy in recording is
critical if the problem is to be solved. |
VIDEOdq5 |
| Good managers are aware of the things that are most likely
to cause problems. Identification of these gives direction to proactive
action. At Honda, common-sense prevention efforts abound. They
know that things can happen during the assembly process, so they do what
it takes to prevent that from ever happening. |
VIDEOdq3 |
| Continuous improvement in manufacturing is a necessity for
the progressive company that wishes to compete on the basis of
quality. At Honda, improvement often comes through technological
innovation. Technology often translates into improved accuracy,
efficiency, and consistency. This elimination of variability has a
dramatic impact on quality levels. |
VIDEOdq4 |
